Refund And Returns Policy
Effective Date: 4 August 2026
Refund And Returns Policy
At ProMax Protein, we take pride in supplying quality sports nutrition products that are carefully packaged and inspected before dispatch.
Due to the nature of sports nutrition products and for health, hygiene, and consumer safety reasons, all sales are final unless ProMax Protein has supplied an incorrect product.
Eligibility For Returns
A return or replacement will only be considered if all of the following conditions are met:
- ProMax Protein delivered a product that differs from the item confirmed on the customer’s order.
- The customer notifies ProMax Protein within 48 hours of receiving the order.
- The product remains unopened, unused, sealed, and in its original packaging.
- The customer provides proof of purchase together with clear photographs showing the incorrect product received.
No returns or refunds will be considered where the customer ordered the incorrect item, changed their mind, or no longer requires the product.
Incorrect Product Delivered
Where ProMax Protein confirms that an incorrect product was supplied due to an error on our part, we will, at our discretion:
- Arrange collection of the incorrect product; and
- Deliver the correct product at no additional cost to the customer.
If the correct product is no longer available, ProMax Protein may instead issue a refund for the purchase price of the affected product.
Products Not Eligible For Return
The following products cannot be returned or refunded:
- Opened or unsealed products.
- Products that have been used or partially consumed.
- Products damaged after delivery.
- Products stored or handled contrary to the manufacturer’s recommendations.
- Products ordered incorrectly by the customer.
- Clearance, promotional, or discontinued products unless incorrectly supplied.
Inspection Of Returned Products
Any approved return will be inspected upon receipt. If the returned product does not meet the eligibility requirements set out in this policy, the return may be declined and the product returned to the customer at their expense.
Refund Method
Where a refund is approved, payment will be made using the original payment method where reasonably possible. Refunds will generally be processed within 7–10 business days after the returned product has been inspected and approved.
Shipping or delivery charges are non-refundable unless the incorrect delivery resulted directly from an error by ProMax Protein.
Limitation Of Liability
To the fullest extent permitted by applicable South African law, ProMax Protein’s liability in respect of an incorrectly supplied product shall be limited to replacement of the product or refund of the purchase price of that product.
Consumer Rights
Nothing contained in this policy limits or excludes any rights that consumers may have under the Consumer Protection Act 68 of 2008 or any other applicable South African legislation.
Contact Us
For all return or refund enquiries, please contact:
ProMax Protein
Email: [promaxprotein33 @gmail.com]
Telephone: [0027658899269]